Customer Policy

At Intersolar Egypt, we always strive to provide the best experience for our customers by adhering to high standards of transparency and professionalism. Our policy aims to ensure customer satisfaction and achieve the best results in every interaction.

1. Transparency and Clarity
We are committed to providing clear and comprehensive information about our products and services, including technical specifications, prices, and expected delivery and installation dates. Quotations are provided accurately and without hidden fees.

2. Excellent Customer Service
Our customer service team is always available to answer your inquiries and solve any problems you may encounter. We strive to ensure a smooth and comfortable experience from the moment of inquiry until after installation.

3. Commitment to Quality
We are keen to provide high-quality products and services while adhering to all international and local standards. We provide innovative solutions that meet the needs of our customers and provide the best energy efficiency.

4. Warranty and Technical Support
We provide long-term warranties on our products, with specialized technical support available to ensure efficient operation of the systems. We also provide periodic maintenance and after-sales services to ensure customer satisfaction.
5. Respect for appointments
We adhere to the delivery and installation schedules agreed upon with customers, and we are keen to adhere to the specified dates to avoid any delay that affects customer satisfaction.
6. Privacy and Security
We treat our customers’ data with complete confidentiality, and we adhere to security and privacy policies to ensure the protection of all information we obtain during the sales and installation process.
7. Effective Communication
We seek to stay in constant contact with our customers to ensure their satisfaction and provide immediate solutions to any inquiry or problem.
We are pleased to communicate with you
WhatsApp
01200119293
Email
INFO@ISE-EG.COM
Address
151 El Tawfiq Buildings – Khedr El Touni – Nasr City
Working hours
From Sunday to Thursday from 9 am to 5 pm
Mobile
01200119208 – 01200119293